In most support related cases it's important for the agent to be aware of what client and server version is being used. The following document outlines where this information can be found.
Method 1 - HTML 5 Client
1. Open the DataSplice main menu.
2. Select "Settings" from the bottom right corner.
3. Navigate to the "About" tab.
4. Version information is visible from the "Versions and Credits" section.
For additional assistance please email firstname.lastname@example.org and we'd be happy to help!