As DataSplice continues to become part of the Prometheus Group family we are going to be making some changes to the way our Technical Support works. You can expect these changes to begin on March 8th, 2019.
Don't worry! You can continue to email us anytime at firstname.lastname@example.org or call us at (970) 232-1730, but expect our ticket replies to come from email@example.com! So be sure to add that email address to your email contacts so that we can continue to serve you.
Q: Will I still be able to contact support by email?
A: Yes! You will still be able to contact support by emailing firstname.lastname@example.org or by calling us at (970) 232-1730
Q: What changes will be made to the support portal?
A: The new support portal will include a new user-interface and knowledge base. You will still be able to create and track tickets in the new support portal.
Q: What happens to our OPEN tickets?
A: Our support team has a migration plan to manage and oversee the migration of CLOSED and OPEN tickets. If you have any questions/concerns, feel free to email us at email@example.com
Q: Will I still receive the same great support from DataSplice team members?
A: Yes, these changes won't effect how we respond to tickets!