This support portal is no longer active. Please contact us at support@datasplice.com

FAQ

Default solution folder, feel free to edit or delete it.

New and Improved Support Portal Coming Soon!
We will be ramping up our support very soon and there are going to be a few changes to our user interface. Here are a few FAQ's regarding the transitio...
Mon, Jan 21, 2019 at 4:03 PM
Error: You cannot log in at this time. Contact the system administrator.
This error message can occur when a user is logging into the DataSplice client.  There are several possible explanations for it.   Causes and Fixes Th...
Tue, Oct 23, 2018 at 2:17 PM
Error: SelectQueryFailed, user requested cancel of current operation
This error message occurs when DataSplice does not receive a response back from the database in time.  It typically occurs when a user is running a sync, bu...
Tue, Jun 17, 2014 at 2:30 PM
Error: RunawayQueryError
This error message can occur when an offline sync is being performed.  Some possible causes and fixes are explained below. Causes and Fixes ...
Fri, Jul 11, 2014 at 3:47 PM
Error: Encountered an improper argument
This error only shows up in the legacy clients.  It can be caused by a great number of things, that can often be very hard to track down.   Causes a...
Tue, Aug 19, 2014 at 8:42 AM
Error: Request Failed: Failure when receiving data from the peer
This error message can occur when a user is logging into the DataSplice client on a handheld device.  There is one explanation for it. Causes and Fi...
Mon, Aug 24, 2015 at 12:49 PM
Error: SelectSchemaQueryFailed...
SelectSchemaQueryFailed Error Details: #Exception Type#: DataSplice.Db.DbException Failed to prepare the resultset query Explanation: ...
Fri, Jun 12, 2015 at 3:09 PM
Error: systemnotinvaluelist
systemnotinvaluelist Error Details: #Exception Type#: MaximoProxy.Java.JavaInvocationException Java method invocation exception. Method: chang...
Fri, Jun 12, 2015 at 4:35 PM
Browser never reaches log-in page.
When loading the DataSplice instance URL, the browser never reaches the log-in page. It may encounter 'JSON Parse error: Unexpected identifier &q...
Wed, Jul 1, 2015 at 12:58 PM
Stuck / Duplicate Sessions in Admin Client
Stuck / Duplicate Sessions in Admin Client One of the main features of DataSplice client is the ability to work in a state where access to the Dat...
Thu, Sep 29, 2016 at 2:23 PM